Hakuba Tokyu Hotel

Great location down the street from Rythum for snow rental equipment and they pick up directly from hotel. Big room and very helpful staff, highly recommend when in Hakuba. They'll help call a taxi and provide ride service to and from bus station

Love the hotel . Easy rental ski equipment.

Want more laundromat especially the drying machine

It’s setting and the helpful staff.

We bought Sunday brunch for friends who live nearby . We told them to arrive at 9 since we were told we could be there ( and getting good from the buffet ) until 10. At 9:40 they told us it would be over and began removing food . We had a toddler and 5 year old in our group and the parents had to tend to them which made it tough for them to get their food in that time . We had an ugly view from our window of the destruction of the earth with prep for new onsen.

This is an older hotel built before the Winter Olympics of 1998 (??). Tokyu has done an excellent job of remodeling and maintaining the facility. Staff is friendly and helpful. Breakfast was great.

Great service, good location. Breakfast buffet had wide assortment of western and Japanese dishes. Clean comfortable rooms

Enjoyed my first time in Hakuba experience. The hotel, staff and breakfast were lovely. Thank you!

Spacious rooms Lovely foyer, very welcoming Good variety at breakfastLoved the onsite onsen

The pillows were not comfortable Rooms are getting dated but very spacious and comfortable

We had an amazing time at the Tokyu in Hakuba. Location is perfect for Happo One, the room was spacious and loved to have an Onsen at the end of a day skiing. The staff was excellent and very informative and organised a pick up from Hakuba station both on arrival and departure. At the hotel there is an automatic return for ski rental which was also very handy. The breakfast buffet was delicious and perfect for a day on the slopes.Would definitely recommend this hotel and we are keen to come back again other times. Thanks to all the staff at the hotel, we had a wonderful stay.

Great staff and overall hotel amazing with great onsen. Great bus service to all ski resorts. We had an amazing stay

2 single beds in all rooms, we just pushed together they where very comfy.

Had transfer buses running from the hotel each morning for snowboarding Ski rental and serprate entry from the hotel was easy Onsen was nice aswell

Beds were extremely firm

The hotel Onsens are amazing, the room was super clean and just perfect in every way. The staff were absolutely lovely and it is one of the nicest hotels we've ever stayed at.

The Hakuba Tokyu Hotel was clean, staff were friendly, and the rooms were extremely comfortable.

Limited food options close by.

Clean facilities, helpful staff, spacious rooms

The hotel is across the street from Rhythm Wadano, which was convenient for renting our skis and was the pick-up point for our day tour to the snow monkeys. The hotel must have been prestigious when it was built, the rooms are very clean and of a very good size with a large bathroom (with a separate room for the toilet), the lobby area is huge and there are 3 restaurants on site (one seems to have closed). The service standards reflect the prestige, too, with gentlemen supervisors making sure that each team abide by their high standards. The breakfast buffet offered a wide choice of food of good quality and preparation. The onsen was very clean and had an indoor and outdoor pool.

It is an old property, so some people would find it dated. Because it is very well maintained, I would say it's "vintage". We had a problem looking for where to have dinner. You need to reserve your table with the reception ahead of time and some nights, there was no available table for us. On our first night we made do with pizza at their bar. Luckily, we found a pub behind Rhythm Wadano across the street. And on Christmas eve, we scored a table at Mimi's Restaurant next door. The nearest convenience stores were in the middle of "town", a good 20-30 minutes walk away (in the snow).

Spacious, with good ski storage facilities. Outside Onsen is a must.

Limited shuttle bus access, staff not as helpful or accomodating as other places we stayed in Japan.

The staff were very helpful and friendly

It’s a bit dated The breakfast was very poor

The property was beautiful and the rooms spacious, even with a 3rd bed added. The staff were fantastic.

We arrived and were told there was no room service and we had missed the cut off for booking the restaurant for that night. To get into the town or to another restaurant required a taxi, and there was really nothing much on site. We had our snowboard gear fitted at the hotel only to find out 2 of the boards weren’t waxed properly. The beds were extremely hard, like sleeping on an ensemble base without the mattress.The potential for the hotel is huge, but they have missed key opportunities, like being able to order a coffee and sit and watch the snow.

Beautiful scenery around the hotel that we can take pictures. Big space and comfortable beds.

The furniture seems old fashion to me and the toilet floor seems old.

The breakfast buffet was great plenty of freshly made goodies. The staff was great friendly accommodating and very professional

The price was a little high but this is a high-end hotel. And it's in a resort area so it was expected.

Nice room, it’s all you really need.We came at the end of the snow season and it wasn’t too busy

Not a lot of options for food close by